Contact  +1.8457282356

hello@robzambito.com

rob@mycustomersuccess.com

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DATA ANALYSIS

Using systems like Salesforce, Talkdesk, Zendesk, and ServiceCloud, we  help you understand and forecast your team's strengths, weaknesses, opportunities, and risk factors.

STAFF acquisition and training

Your team is your backbone. We provide proven staff acquisition, development, training, and retention methods to equip your team with the tools to succeed.

WE help customer success teams

INCREASE REVENUES
DECREASE EXPENSES

“From the moment we began working with Rob, it was clear that he possessed a deep understanding of customer success, and he was able to quickly identify areas of improvement in our existing processes. He worked closely with our team to develop a customized strategy that was tailored to our specific business needs and goals.

Rob's approach was thoughtful, thorough, and collaborative. He took the time to get to know our team and understand our business objectives, and he was always available to answer questions and provide guidance throughout the process. His expertise and experience in the industry were evident in his ability to offer innovative solutions and creative ideas that we had not previously considered.”

Domains of experience​

Benji Orlansky

Vice President of Customer Success, Kojo

Testimonials

Retention & Upsell

Many customer success teams are a cost center for their business. We develop cross-sell and upsell strategies to not just retain, but also grow the revenue streams of your customer base so your team is maximally profitable.

Expert networking

We believe no CS team should have to reinvent the wheel. We provide a wide range of networking services designed to support your organization's growth and success no matter your specific verticals or operating geographies.